Privacy Policy

This policy explains how the Rivers Edge PTO Spirit Shop, operated by SO South Tees (“we,” “us,” or “our”), collects and uses information when you visit the shop or place an order. BrandTap manages the website on our behalf.

Information we collect

• Order and contact information: name, email, telephone number, delivery choice, shipping address, order details, and notes.
• Marketing preferences when you separately choose promotional email or text messages.
• Basic technical information needed to deliver and secure the website. The cart uses browser local storage to remember items on your device.

How we use and share information

We use information to fulfill orders, communicate order updates, provide support, maintain required records, secure and improve the shop, and send marketing only as permitted by law and your choices. We may share information with Rivers Edge PTO, BrandTap, hosting and automation providers, shipping carriers, communications or payment providers, and advisers as reasonably needed for these purposes or to comply with law. We do not sell personal information for money.

Retention, security, and choices

We retain order records as needed for fulfillment, support, accounting, tax, disputes, and legal compliance. Marketing information is retained until you unsubscribe, subject to records needed to honor the opt-out. We use reasonable safeguards, but no online system is completely secure. To request access, correction, or deletion, email reepto@sosouthtees.com. We may verify requests and retain information when legally required.

Children

The shop sells youth apparel but is intended for purchases by adults. We do not knowingly collect personal information directly from children under 13. A parent or guardian who believes a child submitted information should contact us.

Changes

We may update this policy. The effective date above identifies the current version.

Terms of Sale

By submitting an order, you represent that you are at least 18 or have permission from a parent or legal guardian and agree to these terms.

Orders

Your submission is a request to purchase. An order is accepted only after SO South Tees confirms it and provides or accepts the applicable payment arrangement. We may reject or cancel an order for pricing errors, unavailable products, suspected fraud, incomplete information, or another legitimate reason. Any collected payment for a canceled order will be refunded.

Selections and pricing

Review the design year, Adult or Youth fit, garment, material, size, quantity, and delivery method before submitting. Colors may vary by screen and production batch. Size charts are guides. Prices are in U.S. dollars; shipping and required taxes will be disclosed before payment.

Custom products

Spirit wear is produced or allocated to the selected design, garment, and size. Sales are final except as stated in the Return Policy.

Communications

We may contact you about an order without marketing consent. Promotional communications are governed by the Messaging Terms.

Liability and law

To the fullest extent permitted by law, SO South Tees, Rivers Edge PTO, and BrandTap are not liable for indirect, incidental, special, or consequential damages arising from the shop or products. Nothing excludes rights that cannot legally be excluded. Florida law governs these terms, without regard to conflict-of-law rules, and disputes will be handled in a court of competent jurisdiction in Florida unless applicable law requires otherwise.

Contact

Email reepto@sosouthtees.com or call (772) 208-8820.

Shipping & Pickup Policy

• Processing: Orders generally ship within 10 business days after acceptance and payment unless another timeline is disclosed.
• Area and cost: We ship within the United States via USPS for a flat rate of $9 per order unless checkout states otherwise.
• Tracking: USPS tracking is included and sent to the email address provided once the order ships.
• Pickup: Customers selecting free PTO-meeting pickup will receive instructions.
• Delays: Customers are responsible for an accurate address. Carrier delays outside our reasonable control may extend delivery.

Return & Replacement Policy

All PTO spirit-wear sales are final because products are made or allocated according to the design, garment, and size selected. We do not accept returns or exchanges for an incorrect selection, change of mind, or fit preference.

If an item is defective, damaged, or different from the order, contact reepto@sosouthtees.com within 48 hours of delivery or pickup. Include your name, order details, a description, and clear photographs when applicable. After verification, we will provide an appropriate replacement, correction, or refund as required by law. This policy does not limit non-waivable consumer rights.

Email & SMS Messaging Terms

Order-related SMS

If you check the optional order-text box, you agree to receive transactional text messages from SO South Tees and REE PTO at the number provided concerning the order you submitted. Messages may include order confirmation, questions needed to complete the order, production status, pickup readiness, shipping, delivery, or a service issue. This SMS consent will not be used for promotional marketing.

Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help. Carriers are not liable for delayed or undelivered messages. Please tell us if your number changes. Declining SMS updates does not prevent a purchase; order communications may instead be sent by email or handled by telephone when reasonably necessary.

Optional marketing email

If you separately check the email marketing box, you agree to promotional email about spirit-wear releases and offers. Commercial marketing email will include an unsubscribe method. Transactional order emails may continue after a marketing opt-out.

Revocation

Revoke SMS consent by replying STOP and email marketing consent through the unsubscribe method. We will honor requests as required by law and may send one SMS opt-out confirmation.

Website Chat Terms

The website chat is provided for product and order assistance. Messages, the name and email you provide, a private conversation identifier, and—only when you leave “Share my current cart” selected—your cart contents are processed by SO South Tees, BrandTap, our hosting provider, and Telegram to deliver the conversation to support staff.

Do not submit card numbers, passwords, medical information, or other sensitive information in chat. Chat is not guaranteed to be continuously available or suitable for emergencies. Support replies are informational; your final submitted order controls if chat guidance conflicts with the reviewed order summary. Chat records may be retained for up to 90 days for support, quality, security, and dispute handling, then deleted or de-identified unless longer retention is reasonably required by law. To request deletion, contact reepto@sosouthtees.com.

Accessibility Statement

If you encounter an accessibility barrier or need help placing an order, email reepto@sosouthtees.com or call (772) 208-8820. Describe the page, feature, and assistance needed, and we will make a reasonable effort to help.